CarMP5 Shipping Policy

1. Policy Scope

This CarMP5 Shipping Policy applies to retail, vehicle-specific, and selected business orders placed through CarMP5.com. It covers shipping, delivery estimates, carrier handling, customs-related responsibilities, address verification, tracking, shipping damage, missing accessories, delayed packages, refused delivery, and other logistics-related matters.

2. Shipping Origin and Fulfillment Routes

CarMP5 orders may be shipped from Shenzhen, Hong Kong, or other suitable fulfillment routes depending on product availability, destination, shipping cost, delivery efficiency, carrier service, and order requirements.

The shipping origin may vary by product type, stock status, supplier preparation, selected shipping method, and logistics arrangement. CarMP5 does not represent that all orders ship from one fixed warehouse or from a local warehouse in the customer’s country.

3. Shipping Methods

CarMP5 may use different shipping methods depending on product type, order quantity, destination country, carrier availability, shipping cost, customs requirements, and delivery efficiency.

Available methods may include international courier, postal service, air shipping, special line logistics, sea freight for bulk orders, customer-appointed freight forwarders, or other suitable shipping routes. The final method may depend on order review and logistics availability.

4. Order Processing Time

Some vehicle-specific orders may require compatibility confirmation, product testing, wiring preparation, configuration, packaging, supplier stock review, or special preparation before shipment. Processing time may vary by product type and order requirements.

5. Delivery Estimates

Estimated delivery times may be shown on the product page, checkout page, order page, or order communication. These estimates are for reference only and are not guaranteed delivery dates.

Actual delivery time may vary due to product preparation, compatibility review, address verification, carrier route, customs inspection, weather, public holidays, local delivery conditions, and other logistics factors.

6. Customs Duties, VAT and DDP Options

Import duties, VAT, customs brokerage fees, storage fees, local taxes, and destination-side charges may apply depending on destination country, customs rules, carrier route, product type, and selected shipping method.

DDP or duty-prepaid shipping may be available for selected orders, selected destinations, or selected shipping options when clearly shown at checkout or confirmed in writing before shipment. Unless DDP or duty-prepaid shipping is clearly stated for the order, customs duties, VAT, import fees, and local charges are generally the customer’s responsibility.

For some U.S. orders and selected European destinations, CarMP5 may be able to use shipping routes that reduce or prepay certain import-related charges. Availability is not guaranteed for every order and may depend on product type, shipping option, destination, carrier service, and customs requirements.

7. Shipping Information Accuracy

Customers must provide accurate recipient name, phone number, email address, postal code, and complete shipping address when placing an order.

• Incorrect phone numbers may cause customs clearance failure, delivery failure, or carrier communication issues.
• Incorrect email addresses may prevent the customer from receiving order updates, shipping notifications, tracking information, or verification requests.
• Incomplete, incorrect, outdated, or undeliverable shipping information may cause delay, return, storage fees, failed delivery, package loss, or reshipment cost.
• CarMP5 may request additional shipping information, address correction, phone number confirmation, or recipient verification before shipment.

8. Billing and Shipping Address Verification

If the billing address and shipping address are different, CarMP5 may pause shipment and request confirmation from the original payment email before dispatch. If the customer does not complete the requested verification, CarMP5 may delay shipment, request a corrected shipping address, cancel the order, or refund the payment.

For orders shipped to a customer-confirmed freight forwarder, warehouse, hotel, temporary address, or third-party receiver, the package is considered delivered once the carrier confirms delivery to that address. CarMP5 is not responsible for loss, forwarding damage, customs issues, or delivery disputes after the package is received by the confirmed third-party address.

9. Unsupported or Remote Addresses

CarMP5 may reject, cancel, or request an alternative address for orders that cannot be safely or reliably delivered. Some countries, remote regions, islands, military addresses, PO Boxes, temporary addresses, or restricted delivery zones may not be supported by certain carriers.

Remote areas may require additional shipping fees. If the customer provides an incorrect, incomplete, undeliverable, or unsupported address, any resulting delay, return, loss, storage fee, carrier charge, or reshipment cost may be the customer’s responsibility.

If international delivery is unavailable for a specific order, the customer may request shipment to a confirmed address in China or to a customer-appointed freight forwarder in China. Once the package is delivered to the customer-confirmed China address or freight forwarder, CarMP5 is not responsible for any forwarding loss, forwarding damage, customs issue, or delivery dispute after that point.

10. Tracking Information and Updates

After shipment, customers may check tracking information through their order page when tracking details are available.

A shipping label or tracking number may be created before the package is physically picked up or scanned by the carrier. Tracking information may take 24–72 hours to update, depending on the carrier, warehouse processing, shipping route, customs status, and first carrier scan.

A temporary lack of tracking updates does not automatically mean that the package is lost. CarMP5 may assist with tracking review where possible.

11. Delivery Delays and Carrier Investigation

Shipping delays do not automatically qualify an order for cancellation, refund, compensation, or free reshipment. If a package is delayed, CarMP5 may assist with tracking review or carrier investigation where possible.

If the carrier officially confirms that a package is lost, CarMP5 may review the case for replacement, reshipment, or refund according to the order record and shipping evidence.

Delays caused by incorrect shipping information, failed delivery attempts, refusal of delivery, unpaid customs fees, unclaimed packages, customer absence, or lack of cooperation with customs or carrier requirements may be the customer’s responsibility.

12. Refused Delivery and Unclaimed Packages

Customers should not refuse delivery because of customs duties, VAT, clearance requirements, delivery delay, or change of mind. Refusing a package does not automatically cancel the order or qualify the order for a full refund.

If a package is refused, returned, delayed, lost, stored, or charged additional fees because of refusal of delivery, unpaid customs fees, unclaimed delivery, or customer decision, the customer may be responsible for the original shipping cost, return shipping cost, customs duties, VAT, brokerage fees, storage fees, carrier charges, and any related costs.

If the refused package is returned to CarMP5, any refund review will be processed only after the returned package is received and inspected. Related shipping, customs, storage, handling, and carrier charges may be deducted from the refundable amount.

13. Shipping Damage Claims

Shipping damage must be reported within 48 hours after delivery. Customers must provide clear photos of the outer box, shipping label, inner packaging, product damage, and included accessories. The original packaging should be kept until the review is completed.

Customers should not install, modify, or further use a damaged product before contacting CarMP5. Shipping damage claims submitted after installation or without sufficient evidence may be limited or rejected.

A shipping damage report does not automatically qualify for a refund. CarMP5 will review the evidence and may assist with a carrier claim, replacement parts, product replacement, or refund review depending on the case.

14. Missing Accessories

Missing accessory claims must be reported within 3 days after delivery. Customers must provide clear package photos, accessory photos, product list details, or unboxing evidence for review.

If a missing accessory is confirmed after review, CarMP5 may arrange a replacement accessory shipment where appropriate. Claims submitted after installation, without sufficient evidence, or after the customer has discarded the packaging may require additional review.

If an accessory is lost by the customer, damaged during installation, or not included as a standard part of the purchased product option, the customer may be responsible for the replacement cost and shipping cost.

15. Delivered but Not Received

If tracking shows delivered but the customer says the package was not received, CarMP5 may assist with tracking review and carrier investigation where possible. The customer should also check with the local carrier, property manager, reception desk, neighbors, parcel locker, or delivery location.

If the shipping address was correct and the carrier record shows successful delivery, the order does not automatically qualify for refund or reshipment. If the carrier officially confirms that the package was lost or misdelivered, CarMP5 may review the case for replacement, reshipment, or refund according to the order record and carrier evidence.

16. Order Cancellation and Modification

Customers may request order cancellation or modification before the order enters processing. Once an order has entered compatibility confirmation, product testing, wiring preparation, packaging, label creation, customization, supplier preparation, or carrier handling, cancellation may be subject to processing cost review.

After an order has been handed over to the carrier, it cannot be cancelled as an unshipped order. The customer must follow the applicable return review process after delivery.

For customized products, special vehicle configurations, dedicated wiring harnesses, special-order items, or supplier-prepared products, cancellation may be limited once preparation has started.

17. Compatibility Review Before Shipment

Some vehicle-specific products may require compatibility confirmation before shipment. Customers may be asked to provide vehicle model, production year, dashboard photos, original radio photos, wiring connector photos, or other fitment information before the order is processed.

If the customer does not provide the required compatibility information, shipment may be delayed, paused, cancelled, or refunded according to the order review result. Compatibility confirmation is not considered a shipping delay; it is part of the order review process intended to reduce wrong shipments, fitment issues, installation problems, and after-sales disputes.

If the customer provides incorrect vehicle information, selects the wrong product option, or refuses to complete compatibility confirmation, the customer may be responsible for original shipping cost, return shipping cost, duties, taxes, handling fees, and any product cost difference.

18. Shipping Insurance

Standard shipping may not include full shipping insurance. For high-value orders, bulk orders, or special logistics arrangements, shipping insurance may be available upon request and must be confirmed in writing before shipment.

Whether an order is insured depends on the order page, quotation, selected shipping method, or written confirmation before shipment.

For shipments without separately confirmed insurance, shipping loss or damage will be reviewed based on carrier responsibility, tracking records, delivery evidence, packaging evidence, and CarMP5 case review.

19. Address Changes After Shipment

After an order has been shipped, address changes are not guaranteed. Any change may depend on carrier rules, warehouse status, customs status, and delivery progress.

If the customer directly contacts the carrier to change the delivery address, redirect the package, delay delivery, authorize release without signature, leave the package at the door, or change the delivery method, any resulting delay, loss, return, storage fee, delivery dispute, or extra carrier charge may be the customer’s responsibility.

CarMP5 will review shipping responsibility based on the confirmed order address, carrier tracking records, delivery evidence, and customer-provided information.

20. Signature and Delivery Evidence

For high-value orders or certain destinations, signature confirmation may be required. Whether signature confirmation is used depends on the carrier, destination, order value, delivery risk review, and shipping method.

If the customer requests no-signature delivery, doorstep release, delivery to an unattended location, delayed delivery, or any similar carrier instruction, any resulting loss, delay, theft, delivery dispute, return, storage fee, or extra carrier charge may be the customer’s responsibility.

Carrier delivery records, signature records, delivery photos, GPS delivery scans, pickup records, and local carrier confirmation may be used as delivery evidence during a shipping case review.

21. Non-Controllable Delays and Force Majeure

Delays may occur due to customs inspection, weather, natural disasters, public holidays, strikes, war, pandemic-related restrictions, flight cancellations, port congestion, carrier route changes, or other events outside CarMP5’s full control.

CarMP5 may assist with tracking review and carrier communication where possible, but such delays do not automatically qualify an order for cancellation, refund, compensation, or free reshipment.

Any additional storage fees, customs charges, carrier fees, or destination-side costs caused by force majeure or non-controllable logistics events will be reviewed based on the actual responsibility and available evidence.

22. Pre-Shipment Checks and Packaging

Before shipment, CarMP5 may perform basic product checks depending on product type and order requirements. These checks may include appearance review, accessory confirmation, wiring harness review, packaging review, and basic function confirmation where applicable.

For vehicle-specific products, CarMP5 may review wiring preparation, CANBUS matching, product configuration, or fitment information before shipment. These checks are intended to reduce wrong shipments and installation issues, but they do not guarantee that every function will be available on every vehicle, especially when vehicle systems, trims, wiring, or aftermarket modifications differ.

CarMP5 uses reasonable packaging methods to reduce shipping damage risk. However, packaging cannot fully eliminate damage caused by carrier handling, customs inspection, long-distance transport, weather, or other logistics conditions.

23. Inspection Before Installation

Customers should inspect the outer package, product condition, accessories, wiring harnesses, connectors, and included parts before installation.

If the customer finds shipping damage, missing accessories, incorrect items, or visible product issues, the issue must be reported within the applicable reporting period with clear photos, videos, packaging evidence, and order details.

Customers should not install, cut wires, modify connectors, permanently mount the product, or continue using the product before confirming its condition. Claims for visible damage, missing accessories, incorrect items, or shipping damage submitted after installation or modification may be limited, rejected, or require additional review.

If the customer proceeds with installation, wiring modification, product alteration, or continued use after delivery, CarMP5 may consider the product condition accepted unless clear evidence shows the issue existed before installation.

24. Split Shipments and Multiple Packages

Some orders may be shipped in multiple packages. Different packages may use different tracking numbers, carriers, or shipping routes.

Accessories, wiring harnesses, CANBUS boxes, cameras, brackets, special components, or replacement parts may be shipped separately depending on product type, warehouse status, supplier preparation, or logistics requirements.

Partial delivery does not automatically mean that an order is missing items. Customers should review all tracking numbers, package records, and order communication before submitting a missing item claim.

25. Customer-Appointed Carrier or Freight Forwarder

Customers may request the use of a customer-appointed carrier, freight forwarder, warehouse, or third-party logistics provider before shipment. Such arrangements must be confirmed in writing before dispatch.

If the customer chooses their own carrier, freight forwarder, or logistics provider, the customer is responsible for related shipping fees, customs handling, insurance, delivery risk, and any additional carrier charges.

Once CarMP5 hands the package to the customer-appointed carrier or delivers it to the customer-confirmed freight forwarder, warehouse, or third-party logistics provider, the shipping risk generally transfers to the customer.

CarMP5 is not directly responsible for loss, damage, delay, failed customs clearance, forwarding issues, or delivery disputes caused by a customer-appointed carrier, freight forwarder, warehouse, or third-party logistics provider. CarMP5 may provide basic shipment records, handover records, or delivery evidence to assist with the customer’s logistics inquiry where available.

26. Pre-Order, Stock and Supplier Preparation

Some products may be pre-order items, special-order items, supplier-prepared items, or temporarily out of stock. Product availability, stock status, and estimated processing time may change depending on supplier inventory, vehicle-specific configuration, wiring preparation, testing requirements, and order volume.

If a product is unavailable after payment, CarMP5 may offer options such as waiting for restock, switching to another suitable product, cancelling the order, or issuing a refund according to order status.

Processing time caused by supplier preparation, special configuration, product testing, wiring preparation, compatibility confirmation, or non-stock item handling is not considered a carrier shipping delay.

Customers with urgent delivery needs should confirm product availability, compatibility requirements, and estimated processing time with CarMP5 before placing the order.

27. Customs Clearance and Documents

For non-DDP orders or orders without clearly confirmed duty-prepaid shipping, the customer is responsible for destination customs clearance, import requirements, customs communication, local tax payment, and any required recipient information.

Customs authorities or carriers may request recipient information, tax ID, import documents, payment proof, product use explanation, or other clearance materials. The customer must cooperate with customs or carrier requirements in a timely manner.

CarMP5 may provide commercial invoices, product information, tracking details, or shipping documents where available to assist the clearance process. However, unless DDP or duty-prepaid shipping was clearly confirmed before shipment, CarMP5 is not responsible for completing destination customs clearance on behalf of the customer.

Customs inspection, customs hold, clearance delay, document request, or customer failure to cooperate with customs does not automatically qualify the order for cancellation, refund, compensation, or free reshipment.

If the package is delayed, returned, fined, stored, abandoned, destroyed, or charged additional fees because the customer does not cooperate with customs or carrier clearance requirements, the customer may be responsible for related costs and risks.

28. Customs or Carrier Package Inspection

Packages may be opened or inspected by customs authorities, carriers, warehouses, or logistics providers during international shipping. As a result, the outer box, tape, seal, or packaging may show inspection marks.

Inspection marks on packaging do not automatically mean that the product is used, defective, or damaged. If the product and accessories are complete and the item is not physically damaged, the order will not automatically qualify for refund or replacement based only on packaging inspection marks.

If the customer believes that inspection caused actual product damage or missing accessories, clear photos of the outer box, shipping label, inner packaging, product condition, and accessories must be provided for review. If actual damage is confirmed, the case will be handled under the shipping damage review process.

29. Bulk Orders and Sea Freight

Bulk orders, wholesale orders, pallet shipments, sea freight, freight forwarder shipments, DDP, DDU, or special logistics arrangements may follow separate shipping terms. These terms must be confirmed in writing before payment or before shipment.

Sea freight or bulk shipping quotations may cover only the agreed shipping stage. Unless clearly agreed in writing, destination port fees, customs clearance fees, storage fees, VAT, import duties, local taxes, and final local delivery fees are generally the customer’s responsibility.

Bulk order preparation time, product testing time, packaging time, supplier preparation, and shipping schedule may vary by product type, order quantity, customization requirements, and logistics arrangement.

30. Shipping Terms Update Notice

CarMP5 may update shipping methods, carrier selection, shipping routes, warehouse handling procedures, estimated delivery times, customs handling practices, and address verification requirements from time to time without separate prior notice.

These updates are intended to improve delivery reliability, reduce fraud risk, comply with carrier, customs, legal, or payment provider requirements, and maintain stable international shipping service.

CarMP5 will not intentionally use such updates to unfairly reduce a customer’s reasonable rights for an order already placed, unless changes are required by law, carrier rules, customs requirements, payment provider rules, or risk-control procedures.

31. Relationship with the CarMP5 Refund Policy

This Shipping Policy explains CarMP5’s shipping, delivery, customs, tracking, carrier, and logistics responsibility rules. Returns, refunds, warranty service, product condition review, installation responsibility, and payment dispute handling are governed by the CarMP5 Refund Policy.

Shipping delays, customs delays, refused delivery, incorrect shipping information, failed delivery attempts, unclaimed packages, or customer-side address issues do not automatically qualify an order for cancellation, refund, compensation, or free reshipment.

If a shipping issue involves a refund, return, replacement, or warranty request, the case will be reviewed according to the CarMP5 Refund Policy, order record, tracking evidence, carrier investigation result, product condition, and customer-provided evidence.

If there is any difference between this Shipping Policy, the CarMP5 Refund Policy, product page information, order notes, quotation terms, or written confirmation, the more specific order record, written agreement, or applicable policy will be used for case review.